1. Who we are
Acorns Roofing Services
Industrial Estate Office
Wolverhampton
West Midlands
Website: acornsroofingservices.co.uk
Email: info@acornsroofingservices.co.uk
Phone: 07895 562 172
We are a family‑run roofing company with over 40 years of experience providing domestic roofing services.
2. Information We Collect
We may collect the following personal information when you interact with our website or contact us:
- Name
- Email address
- Phone number
- Address (for quotations or site visits)
- Details about your roofing enquiry
- Any information you submit through our contact forms
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotations
- Arrange site visits and carry out roofing work
- Communicate about your project
- Send invoices, receipts, or warranty information
- Improve our website and customer service
- Maintain internal records for legal and accounting purposes
We do not sell or share your data with third parties for marketing.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual obligation — to provide roofing services you request
- Legitimate interest — to respond to enquiries and operate our business
- Legal obligation — for accounting, tax, and warranty documentation
- Consent — when you submit information through our website forms
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to keep your data secure. This includes:
- Secure email and device protection
- Restricted access to customer information
- Safe storage of invoices, quotes, and warranty documents
- Regular security checks on our website hosting
We retain your data only as long as necessary for legal, accounting, or warranty purposes.
6. Who we share your data with
We take appropriate technical and organisational measures to keep your data secure. This includes:
- Secure email and device protection
- Restricted access to customer information
- Safe storage of invoices, quotes, and warranty documents
- Regular security checks on our website hosting
We retain your data only as long as necessary for legal, accounting, or warranty purposes.
7. Cookies & Website Tracking
Our website may use basic cookies or analytics tools to improve performance and understand visitor behaviour. These do not identify you personally.
You can disable cookies in your browser settings at any time.
8. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data (where legally permitted)
- Object to certain types of processing
- Request a copy of your data
- Withdraw consent at any time
To exercise any of these rights, contact us at: info@acornsroofingservices.co.uk
10. Changes to This Privacy Policy
9. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites.
10. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Acorns Roofing Services Email: info@acornsroofingservices.co.uk
Phone: 07895 562 172